Transform the experience.
As a member of our Customer Experience team, you’re among the next generation of leaders shaping our company, our clients and the world around us. Together, we’ll face the uncommon challenges ahead.
An opportunity to focus on results that matter.
- We’ll craft strategies for a digital world that revolutionize the way our clients do business. Being practitioners, we’ll help clients design new operating models and then actually implement them.
- We’ll help clients navigate the abundance of customer data from a growing number of sources, using this knowledge to develop key insights and build and design effective CX strategies.
- Our team will work with Salesforce, as a Platinum Partner, to evolve customer relationships. Together, we’ll provide better insight into customers, employees, and overall business performance to create a customer-centric organization.
- We’ll create high-performing contact centers, helping clients excel in The Age of the Customer and meet the demands of an evolving workforce. By evaluating the people, processes, and technology we’re able to deliver a strong, positive impact on their revenue and business performance.
Think you’re ready for it?
Accept the Challenge
West Monroe isn’t a start-up, but we act like one.
From day one, our people have the opportunity to make a definitive personal impact on their clients and their careers. This means we seek out the best of the best. And then, we challenge them to make us better.
Take a look at our available customer experience careers. West Monroe just might be the place for you.
Take the Journey
Imagine… you just joined our Customer Experience team. It’s the first few weeks of your career at West Monroe, and you’re about to face challenges for major clients across a variety of industries.
All set? Let’s get to work.
Day 1: Meet the blend.
You’re not alone on this journey. The moment you arrive, you’ll get familiar with our team – an uncommon blend of business consultants and deep technologists. Together, we’ll face challenges that others never could. And we’ll need every one of our skills to get the job done.
Together, we’ll modernize operation models. Together, we’ll develop cohesive programs that better serve customer expectations and drive top-line revenue. Together, we’ll not only formulate strategy and insight; we’ll put the plan into action, implementing the most effective technology, driving the strategy across all touchpoints, monitoring the results and, along the way, adapting to our clients’ company culture.
This is your journey. But it’s our challenge.