Performance Services

Performance Services Careers

Not average tech support? We’re not an average managed services provider.

Run core systems. Maintain operational processes. Protect against cybersecurity threats. Our clients are asking you to do all of this, every day. You’ll face unique challenges, requiring an uncommon blend of business savvy and technical expertise. Are you ready to accept the challenge?

Our promise: We encourage you to pursue your passion, never stop learning, and become a subject matter expert in areas that excite you. We’re looking for business-savvy technologists who have an entrepreneurial spirit and want to provide superior support that goes far beyond traditional managed services. 

Don’t just fix problems. Deliver outstanding solutions.

We believe strong, efficiently run and maintained core systems are the foundation on which a business endures, grows, and innovates. Organizations that run them well are better positioned to achieve and exceed business objectives.

At West Monroe, we are dedicated to the highest possible standards when it comes to running our clients’ systems and core processes. Whether providing service desk support or helping a company run software applications that enhance operations (like Salesforce), our blend of business analysts and deep technologists are ready to problem solve. We don’t just make suggestions or quick fixes — we get to know the business of our clients and consistently bring ideas and solutions to the table.

Our award-winning team is collaborative, innovative, and passionate about providing next-level service to our clients.

At any given time, you might:

  • Provide expert technical skills to solve operational problems or help implement new technologies, whether cloud or traditional on-premise solutions.
  • Share insights on best practices and new features on key applications, along with a practical roadmap for continuous enhancement.
  • Lead a team in proactive, 24/7/365 management of data flows and reporting for an international company.

View all Performance Services job openings

Ready to see what your career might look like?

100 Days: Take a glimpse into your first few months on the job.

Our clients' needs can change on a daily basis — and so do the activities of our analysts, engineers and architects. No two career paths are the same for our staff, just like no two days will be the same. Here’s a glimpse of one engineers journey. When you join WMP, you’ll create your own!


Day 1: Meet your new work family. 

You’re introduced to the West Monroe Performance Services practice, who you’ll collaborate with on a daily basis. On your team, you’ll find mentors, partners, and protégés. You’re an integral piece of the puzzle, and we’re glad you’re here. 

Day 5: Jump right in.

While you learn the ropes, you’re joining a senior Performance Services team member as they reach out to a client to share a potential issue before it happens — they’re prepared based on our best-of-breed monitoring capabilities.

Day 10: Accept your first challenge.

A banking client doesn’t have the internal resources to make critical updates to a key application. They’re looking to West Monroe for the demonstrated skills to make enhancements for their users. 

Day 30: Just getting started. 

You’ll dive right in, rolling up your sleeves to begin managing the application and making enhancements. However, the West Monroe difference means you’ll also get to know the client’s business, and begin bringing your own ideas to the table for how they might improve their application capabilities. 

Day 45: Work hard. Play hard.

It’s time for an all-office meeting. We’ll spend the day highlighting current clients and projects, recognizing our peers for jobs well done, and sharing key employee-owner updates. We’ll end the afternoon with a volunteer opportunity as part of our 1+1+1 initiative. 

Day 50: Invest in yourself. We’ll back you. 

Our engineers have the opportunity to validate their technical know-how with the latest credentials and certifications. Your colleagues are eager to help foster your knowledge and grow your career.

Day 100: Become the expert.

Now that you hold a Salesforce Platform Developer certification you want to help other new hires acquire the credential. Host a lunch-and-learn, sponsored by the company, to share your experience and help others prepare. Perhaps even lead a committee, through our “Chiefs” program, to formalize training and develop other consultants. 


Ready to take on a new challenge? Explore these exciting opportunities….

How We Think

We combine our technical know-how with a strong commitment to quality service to help our clients achieve sustainable success. Learn more > 

Our Perspectives

Visit our Performance Services blog to read our team's insights and opinions on what's trending in the market. Visit blog >

Friends. Fun. Future.

At West Monroe, we work hard and play hard. We offer you challenging opportunities and the ability to make friends for life. Your first five years here will fly by!
Being an ESOP (employee stock ownership plan) is a unique and important part of West Monroe. We all share in our collaborative success and as an employee-owned firm, each of us can directly impact West Monroe’s success. Take a look at this video about how our employees think like owners and what it means to be a part of an employee-owned company.

Equal Opportunity Employment

We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state, or local law.

People First

We invest in our people and they, in turn, invest in our clients. The result: We are a growing team of consultants who take pride in our work, are driven by a desire to make a difference and recognize that hard work paves the path to success for all.