Customer Experience

Customer Experience Careers

Transform the experience.

We ask a lot of ourselves. And we ask a lot of those who join us.

As a member of our Customer Experience team, you’re among the next generation of leaders shaping our company, our clients, and the world around us. Together, we’ll face the uncommon challenges ahead.

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An opportunity to focus on results that matter.

  • We’ll craft strategies for a digital world that revolutionize the way our clients do business. Being practitioners, we’ll help clients design new operating models and then actually implement them.
  • We’ll help clients navigate the abundance of customer data from a growing number of sources, using this knowledge to develop key insights and build and design effective CX strategies. 
  • Our team will work with Salesforce, as a Platinum Partner, to evolve customer relationships. Together, we’ll provide better insight into customers, employees, and overall business performance to create a customer-centric organization.
  • We’ll create high-performing contact centers, helping clients excel in The Age of the Customer and meet the demands of an evolving workforce. By evaluating the people, processes, and technology we’re able to deliver a strong, positive impact on their revenue and business performance.

Think you’re ready for it? 

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Accept the Challenge

West Monroe isn’t a start-up, but we act like one.

From day one, our people have the opportunity to make a definitive personal impact on their clients and their careers. This means we seek out the best of the best. And then, we challenge them to make us better.

Take a look at our available customer experience careers. West Monroe just might be the place for you.

Take the Journey

Imagine… you just joined our Customer Experience team. It’s the first few weeks of your career at West Monroe, and you’re about to face challenges for major clients across a variety of industries.

All set? Let’s get to work. 

Day 1: Meet the blend. 

You’re not alone on this journey. The moment you arrive, you’ll get familiar with our team – an uncommon blend of business consultants and deep technologists. Together, we’ll face challenges that others never could. And we’ll need every one of our skills to get the job done.

Together, we’ll modernize operation models. Together, we’ll develop cohesive programs that better serve customer expectations and drive top-line revenue. Together, we’ll not only formulate strategy and insight; we’ll put the plan into action, implementing the most effective technology, driving the strategy across all touchpoints, monitoring the results and, along the way, adapting to our clients’ company culture.

This is your journey. But it’s our challenge.

Day 11: Accept your first challenge.

Today, you’re briefed on your first challenge as a member of our team.

A large medical association is ready for evolution. They want to become a digital workplace – improving collaboration, connectedness, and efficiency among their employees. Our challenge? Engage with their people and identify their personal challenges and expectations. Then, work together to create a strategy that transforms their company into a digital workplace built on human-centered technology and design.

This challenge requires as much business expertise as technological fluency.

It’s what we call an uncommon challenge. And as a member of West Monroe, it’s the sort of challenge you’ll encounter every day.

Day 23: Take the test.

Today, our team is given a personality test. The results vary widely – which is good, because diverse thinking is key to our blend. But there are a few traits that carry across the team; every one of us scores high marks in both “empathy” and “collaborative skills.”

Day 35: Lead the leaders.

Thought leadership is the currency of consultancy.

Today, our team is tasked with creating a piece of literature for current clients, potential customers, and our own employees. The topic? “Improving the Dental Experience.”

Pooling all the insight we’ve gathered from CX cases (including the ongoing medical project), we’ll create a collaborative whitepaper — a piece of thought-leadership that’s valuable to all business leaders. 

Maybe it’ll look something like this.

Day 40: On to our next challenge.

It’s a new day, which means a new challenge at West Monroe. This time, the challenge is banking: How do you shift a bank’s focus to customers, rather than products? How do you make the business of money management all about people? And what emerging technologies will shape the solution?

As a member of our Customer Experience team, you’ll always be answering challenges with a blend of business acumen and technological expertise. But those challenges shift dramatically from one moment to the next. The key is to leverage technologies that help companies impact customers … to remember your essential role in our uncommon blend…

…and to always dare to be great.  

How We Think

We combine our technical-know how with a strong commitment to quality service to help our clients achieve sustainable success. Learn more >

Our Perspectives

Visit our Customer Experience blog to read our team's insights and opinions on what's trending in the market. Visit blog >

Friends. Fun. Future.

At West Monroe, we work hard and play hard. We offer you challenging opportunities and the ability to make friends for life.

Being an ESOP (employee stock ownership plan) is a unique and important part of West Monroe. We all share in our collaborative success and as an employee-owned firm, each of us can directly impact West Monroe’s success. Take a look at this video about how our employees think like owners and what it means to be a part of an employee-owned company.

Equal Opportunity Employment

We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state, or local law. 

People First

We invest in our people and they, in turn, invest in our clients. The result: We are a growing team of consultants who take pride in our work, are driven by a desire to make a difference and recognize that hard work paves the path to success for all.